"Our priority is to ensure that you are completely satisfied with your purchase. We are aware that there may be circumstances in which a product needs to be returned or replaced."

Return Policy: You have the right to return or exchange any unwashed, undamaged, and unworn item within 14 days of receiving your order. It is important that the product is returned in the same condition it was received. The shipping costs for the return are the responsibility of the customer.

Return procedure: To initiate the return procedure, download and complete the return form available on our website. The document will include all the instructions and necessary details for returning the item.
Once completed, securely package the item and ship it to the specified address. Make sure to have the order number on hand for efficient processing.

Refund: Once we receive the returned product and verify that it is intact, we will proceed with the refund. Refunds will be processed using the original payment method. Please allow up to 7-10 business days for the refund to be processed and reflected in your account. Actual time may vary depending on the payment method and banking processing times.

Your satisfaction is essential to us. If you have any questions or need further information, please do not hesitate to contact our customer support team. We are here to ensure that your experience with ORTO is positive in every way. Thank you for choosing ORTO.
Download our return form

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